DNF offers a flexible range of customer and technical support options.
Products come standard with a 1-year parts and labor warranty with options available for up to five (5) years. Our reliable and high availability products based on industry standards simplify support and integration. To ease IT integration, we offer a range flexible support options to suit your needs and budget. We have three defined tiers of service; for customized service solutions please contact your DNF representative.
Parts & Labor – DNF’s standard parts and labor warranty offers fast and convenient part replacement from our manufacturing center in Hayward, California. With our efficient RMA process you will be back up and running in no time.
Phone-based Technical Assistance & Support – Our knowledgeable technicians are available M-F 8:00am to 5:00pm PST, except holidays, at 510.265.1122 x211 to answer your questions. Or send an email to Support Department and we will answer your questions within one business day.
Next business day on-site – With our next business day support, our technicians are available by phone during your business hours, and are on hand to provide on-site support when you need it. Please contact your DNF representative for more details.
4-hour response on-site – DNF’s premium on-site warranty services offer 24/7 technical support, and four hour response time service in major metropolitan areas. Please contact your DNF representative for more details.
International Support – DNF’s coverage for international customers varies by geographic region, please contact DNF for options and availability in your region.
DNF Security Hardware Service Agreement
DNF Security is a subsidiary of Dynamic Network Factory headquartered in the heart of Sillicon Valley, CA.
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